When accessing our website, we would like to inform the User of our updated Privacy Policy and the intended use of the personal data provided to us, including those we collect through browsing our website.
ID The website www.lilycake.es (hereinafter, the “Website”) is owned by the company LILY CAKE BARCELONA, SL (hereinafter, “Lily Cake”) as a Spanish company with registered office at C/ del Bruc, 34, L'Eixample, 08010 Barcelona, Spain, with telephone number +34 932 466 455 and email info@lilycake.es
INFORMATION AND CONSENT In accordance with the provisions of the General Data Protection Regulation EU 679/2016 (hereinafter, "RGPD") and Organic Law 3/2018, of December 5, on Data Protection and Guarantee of Digital Rights (hereinafter, "LOPDGDD"), by accepting this Privacy Policy, the web user (hereinafter, the "User") gives his or her informed, express, free and unequivocal consent to process the personal data collected through the Website, either through forms enabled for this purpose or through the information collected by cookies. Likewise, the User consents to this data being processed by Lily Cake to provide its services by applying the organizational and security measures required by the RGPD. All personal data requested from the User on the Website are mandatory, and it is not possible to provide each of the services without the corresponding data processing by Lily Cake. However, browsing the Website is free and open to the public. The User guarantees that the personal data provided to Lily Cake are true and accurate, and therefore Lily Cake will not be held liable for any incident arising from the inaccuracy or falsity of the information provided by the Users, beyond the possibility that the User has to exercise his/her right to rectification. In the event that the User provides data of third parties, as the controller or processor, he/she will be responsible for complying with all applicable data protection regulations. Furthermore, the User guarantees that he/she has obtained all the legally required consents, authorisations and/or approvals before including personal data of third parties on the Website.
PURPOSE OF PROCESSING PERSONAL DATA 3.1. MANAGE USER REGISTRATION The personal data of the User, or of third parties, that are provided by the User, will be treated confidentially and will be incorporated into the corresponding treatment activity of Lily Cake. The User may cancel his/her registered user account by contacting us at the email address info@lilycake.es 3.2. FOR THE DEVELOPMENT, COMPLIANCE AND EXECUTION OF THE PURCHASE OR RETURN OF PRODUCTS Lily Cake will collect the necessary information about the User, address, telephone number, email, delivery locations and payment methods to complete the activation data and development of said functionality. The consent for activation allows your addresses and payment details to appear automatically completed in subsequent purchases so that you do not have to enter them in each new process and they will be deemed valid and current for subsequent purchases. The User may change or modify their data through the section of their customer account available for this purpose on our Website. The User may unsubscribe from the Website by contacting us at the email address info@lilycake.es 3.3. FOR MARKETING PURPOSES Lily Cake has a newsletter subscription form available to the User on the Website in order to offer information about new products, campaigns, festivities or promotional publications communicated by email. In order to subscribe to our newsletter, the User must first accept this Privacy Policy. At any time, the User may unsubscribe by contacting us at the email address info@lilycake.es
Lily Cake may collect personal data information through various means, including those carried out in our bakery located in Barcelona, to carry out promotional actions there, on our Website or communicated through various media such as social networks.
3.4. ATTEND TO AND RESPOND TO QUERIES REQUESTED BY THE USER The User may communicate directly with Lily Cake through the chat service available on the Website, where they may provide, if they wish, data such as name or email address, which are necessary to personally respond to the queries requested.
3.5. USABILITY AND QUALITY ANALYSIS OF OUR WEBSITE Lily Cake may process browsing data for analytical and statistical purposes to consider the way in which users interact with our Website in order to obtain information on the most popular products, abandoned carts, usability, website navigation, etc. We also occasionally conduct quality surveys aimed at finding out the degree of satisfaction of our customers and users, all with the aim of knowing their preferences and improving our customers' experience.
USER DATA The User guarantees that the data provided is true, accurate, complete and up-to-date, and is responsible for any direct or indirect damage or loss that may be caused as a result of failure to comply with this obligation, beyond the possibility that the User has to exercise his right to rectification. In the event that the data provided belongs to a third party, the User guarantees that he has informed said third party of the aspects contained in this document and obtained his authorization to provide his data to the controller for the purposes indicated above. Lily Cake cannot guarantee the absolute invulnerability of the systems, therefore, it does not assume any responsibility for damages and losses derived from alterations that third parties may cause in computer systems, electronic documents or files.
EXERCISE OF RIGHTS In accordance with the provisions of the GDPR, we inform you that you may exercise your rights of access, rectification, deletion, opposition, data portability and limitation of processing directly with Lily Cake. To facilitate the exercise of these rights, the User may access the following rights exercise form online, and the request must be attended to within a maximum period of one (1) month from receipt of the form, or may send a message to this effect, indicating name, surname, email, ID or passport number, to the following email address: info@lilycake.es
The User may also exercise his or her rights by filing a complaint with the Spanish Data Protection Agency.
ACCEPTANCE OF THE PRIVACY POLICY The User acknowledges and agrees to have read and understood this Privacy Policy, the content of which constitutes the entire agreement between the User and Lily Cake regarding the use and processing of his/her personal information. The User expressly agrees to be bound by the terms of this Privacy Policy, in its full extent and scope, without excluding any of its provisions.